FAQ

Do you ship overseas?

Overseas orders are not currently available but can be arranged on an individual basis so please email me to discuss options.
Do you have a shipping policy?

Items will be sent via 2nd class Royal Mail (3-5 working days) as standard. If you wish first class or special delivery please contact me. A proof of postage receipt will be kept. Once the package has been sent, I cannot be held responsible for any missing post. Custom made orders will take longer to arrive, and an estimated time frame will be given. If you would like the item to be tracked, and it is advised for custom made orders, please contact me.
Do you have a refund policy?

All my products are handmade by me using vintage and antique china. I try to re-use second hand frames, all other bases are bought from new. However, if you are unhappy with your product you can return or exchange an item within 14days of purchase. If 14 days have gone since your pruchase unfortunatly I cannot offer you an exchange or refund. To be eligible for a return your item must be unused and in the same condition that you recieved it. Items exempt from being returned are custom made products and sales items. To complete your return, I require a proof of purchase. Please email joferg64@gmail.com where a return address will be provided. Once an item is returned, the transaction will be sent to your original payment method. Please give time for it to appear in your account. When returning an item, postage tracking is recommended as I cannot be held responsible for any missing post, and therefore will not be able to issue you a refund or exchange.
Are all your products frost free ? suitable for outside?

With pieces that I make for outside I use an exterior base such as marine ply, Kerdiboard or exterior MDF. I also use exterior grout. For some pieces, especially those made on terracotta I recommend that they are brought in during the winter months as some of the vintage and antique china used may damage during freezing conditions. Also, as with any terracota pots, frost and freezing conditions will damage them. Items such as house numbers are usually positioned against a wall or in a sheltered place so are less likely to be affected, However, this should be taken in consideration when deciding on where to position it.
What is the best china to you use?

Personally I like to use damaged antique, vintage and retro china and ceramics that have passed their usefullness. The colours, patterns and history adds a certain "feel" to the piece. I also like that I have reloved / repurposed a piece of china that has come to the end of its useful life. My top tips would be: 1. Try to keep to a similar thickness of shard for each mosaic piece. 2. If you're going to use dark coloured pot then bare in mind the colour grout you use. Grout should contrast and emphasise the shard. 3.Celebrate and respect the history of the plate, cup etc....include the backstamp if you can to the final design. 4. Beware of crazed china and using dark grouts with it as the grout will find every crack and craze and can result in disappointment of the end result. But basically it is up to you what you use, what you like and trial and error.
What adhesive do you use?

PVA glue...yes really! drys clear and a very strong bond. I may use a glue gun if i'm atttaching a 3D piece of china i.e rose, figurine...
Where do you get the blank wood / mdf shapes from?

There is a huge choice out there on the web. Just Google and you will see. Very reasonably priced too. Some companies will cut any shape to order if you want. I also cut my own if I want a bespoke shape. Charity shops are a really good source for second hand photo / mirror frames.... perfect for a makeover.
What are your terms of service?

By using my site www.cracktpotjo.com you agree to my terms of service. I reserve the right to withdraw / amend my services on this site. Photographs, illustrations, products, designs and any other creations even in archive, are protected by copyright laws and intellectual propery rights legislation and treaties around the world. All rights are reserved. Do not use photographs, illustrations, products, designs and any other creations in archive without prior written consent. You may send links to my home page, provided it does not interfere with my reputation, or suggests any form of association or endorsement where there is none. We may amend the terms of service at any given time, and it is advised that you check back to this page in future if so. Joanna Ferguson